Remote Admin/Virtual Assistant Services
Free Up Your Time. Focus on What Matters.
Whether you’re a busy business owner, an accounting firm with reception and coordination needs, a solo practitioner with all the hats to wear, or a growing firm with administrative needs to fulfill, Collab Accounting provides professional and remote admin and virtual support to help you save time and run your operations with ease.
We don’t just pick up the phone and answer emails; we become an integral part of your team, understanding your needs and handling your admin work with professionalism and efficiency so you can concentrate on what you do best.
GDPR Compliant
ISO 27001 & 9001 Certified
Xero Platinum Partner
Quickbooks Platinum Partner
Delivery Centers
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Years of Industry Exprience
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- Our Remote Admin/Virtual Assistant Support Services
Personal Assistant Services
Customised assistance: calendar management, appointments, meetings, travel, personal correspondence, events, tasks, reminders, and follow-ups. Your personal executive assistant, minus the cost of an employee.
Call/Email Assistance
Never miss an important phone call or email. We answer on your behalf, take messages, forward urgent messages, schedule appointments, respond to routine emails, filter junk mail, and prioritize your email management.
Admin Assistance
Manage your business admin: documents, filing, records, invoices, supplier management, routine correspondence, databases, reports, and general admin requirements. Dependable, professional assistance at your fingertips.
Data Management
Manage your data with greater efficiency. Our services include customer database management, updating your customer relations management software, client records management, spreadsheet management, data cleanup, data migration, and reporting.
- Our Capabilities
We handle the chaos, so you can build your business
Flexible and Scalable
Supports you, whatever your needs, five hours a week or five hours a day, peak or slow periods, and no recruitment or redundancy problems.
Quick Onboarding
We can be operational within days, not weeks. We learn your business quickly, adapt to your systems and processes, and start delivering value immediately.
Australian Business Understanding
We understand the nuances of the Australian business environment, communication, time zones, etc.
Confidentiality and Security
We respect your need for confidentiality, with all team members signing non-disclosure agreements, on.
Who We Work with?
Collab Accounting delivers professional remote admin and virtual assistant services that keep your operations running smoothly. From managing emails and calls to scheduling, data management, and document preparation, we handle the admin whilst you focus on revenue-generating activities.
How we Work?
01.
Consultation & Needs Assessment
We assess your business, your admin challenges, your needs, and your preferred mode of communication.
02.
Dedicated Assistant Assignment
We allocate a dedicated virtual assistant (or team, depending on the nature of the work) to be your primary point of contact.
03.
Systems & Access Setup
We arrange access to your email, calendar, phone, customer relations management, document management, and other relevant systems using the most appropriate methods.
04.
Onboarding & Training
We give your virtual assistant the necessary training to understand your business, your needs, your preferred mode of communication, your clients, your processes, and your industry.
05.
Day-to-Day Support Delivery
Your virtual assistant will be responsible for handling your delegated tasks, answering your calls, attending to your emails, organizing your data, handling your documents, and generally attending to your daily needs.
06.
Regular Check-Ins & Feedback
We regularly check in with you to ensure that your needs are still being fully met. to address your concerns and to fine-tune our service delivery based on your feedback to ensure improvement.
07.
Scalability & Adaptation
We will adapt to your changing needs, and your virtual assistant will change with you to ensure that you receive the support you need to grow your business.
FAQs
No minimum hours are required. Some clients need 5 hours a week for email management and scheduling, whereas others need 20-40 hours for full administrative support.
Yes, you’ll have a dedicated assistant who is familiar with your business, clients, and requirements. For large projects, you’ll have a small team of assistants with a dedicated lead and secondary contact.
Our team is based across Australian and Indian standard times. You can set tasks for overnight work and receive them first thing in the morning or schedule tasks for any Australian hour of operation.
Yes, we’ll receive phone calls under your business name and take detailed messages. Urgent matters are sent to you right away via SMS/email/method of your choice. Routine matters are handled according to your instructions. Clients are unaware they are speaking with a remote assistant.
We work with Microsoft 365, Google Suite, Xero, QuickBooks, CRMs (Salesforce, HubSpot, Zoho, etc.), project management tools (Asana, Trello, Monday.com, etc.), and Slack/Teams. We work with whatever you use. We’ll pick it up quickly. If you use something different, we’re quick to learn and adapt.
All our staff sign a strict confidentiality agreement. We use VPNs and 2-factor authentication and only access information for the purpose of completing tasks. We adhere strictly to client data policies and keep all client information confidential and secure.
- Ready to reclaim your time and focus on what matters?
Contact us today for a free consultation and discover how Collab Accounting’s remote admin and virtual assistant services can transform your productivity and free you from administrative overwhelm.
